Learnhub SSO 15/07/24

Issue

Some customers utilising our Learnhub platform are currently experiencing technical difficulties. Users may encounter issues when attempting to login via Single Sign-On (SSO).

The Acorn development team is actively investigating the problem and working on a fix to restore normal functionality as soon as possible.

During this time, you may experience intermittent disruptions or difficulty accessing Learnhub. We apologise for any inconvenience this may cause and appreciate your patience and understanding.

We will provide further updates on this notice as soon as more information becomes available. Please stay tuned for the latest developments.

Thank you

Acorn Support Team.

Update: 15/07/24 10:50AM AEDT

Update

The Acorn development team has deployed a temporary solution to Learnhub customers experiencing issues with Single Sign-On login.

Agencies with a direct SSO connection for Learnhub are listed above, select your agency as per normal. "Other" agencies will be redirected to VANguard to select their agency to continue their SSO login. Agencies who are not utilising SSO can login manually with their username and password as expected.

Our team are working on a permanent solution. Any updates will be noted on this article.

Thank you for your patience.

Acorn Support.

Update: 15/07/24 11:26AM AEDT

Update

The Acorn development team has restored the Single Sign-On drop down function to Learnhub. Departments utilising SSO can now select their agency from the drop down list as expected.

If you encounter any issues, please feel free to contact our support team at support@acorn.works.

We appreciate your patience whilst we resolved this issue!

Kind regards, 

Acorn Support Team.

Update: 16/07/24 11:42AM AEDT