Acorn to Acorn SSO 12/03/2025

Issue

Some customers utilising our Single Sign-On (SSO) function for Acorn to Acorn are currently experiencing technical difficulties. Users may encounter issues when attempting to login via Single Sign-On (SSO).

The Acorn development team is actively investigating the problem and working on a fix to restore normal functionality as soon as possible.

During this time, you may experience intermittent disruptions or difficulty accessing Learnhub. We apologise for any inconvenience this may cause and appreciate your patience and understanding.

We will provide further updates on this notice as soon as more information becomes available. Please stay tuned for the latest developments.

Thank you,

Acorn Support Team.

Update: 12/03/25 2:10PM AEDT

Update

The Acorn development team have identified a solution to the Single Sign-On (SSO) issues users were experiencing when attempting to engage with content shared between Acorn sites. We've scheduled this to be updated tonight (Wednesday 12 March, 2025), and we anticipate access will resume from Thursday 13th March.

Following this update, if you are experiencing any further issues using SSO for Acorn shared content, please notify our support team as soon as possible.

We appreciate your patience and apologies for any inconvenience.

Thank you,

Acorn Support Team.

Update: 12/03/25 3:40PM AEDT

Resolved

The Acorn development have confirmed that the overnight fix was successful. We recommend user clearing their browser cache and cookies before trying a new login attempt via SSO.

If you experience any further issues, please contact our support team at support@acorn.works.

We appreciate your patience with this matter.

Kind regards,

Acorn Support Team.

Update: 13/03/25 11:00AM AEDT