What are the Different User Roles?

Acorn Administrator

Acorn administrators have the ability to create, edit and delete users, courses, live learnings, events, sessions, activities, resources, programs, workflows, reporting and tenants across ALL tenancies within Acorn.

Tenancy Administrator

Tenancy administrators have the ability to create, edit and delete users, courses, live learnings, events, sessions, activities, resources, programs, workflows and reporting in their assigned (by the Acorn Administrator) tenancy.

User Manager 

User Manager is an administrative role that grants elevated permissions for user management functions.

The role will have access to the following admin functions:

1. Create and update users

2. Merge user accounts

3. Manage cohorts

4. Bulk user upload

5. Bulk course enrolments

6. Session attendance approvals

7. Access to reporting and schedule reports

We're still looking at how this role fits into the product, and there may be some tweaks in functions and access. If you have any feedback, let us know!

Content Creator

Content creators have the ability to create courses and live learnings. Once the course or live learning has been created the content creator will automatically be assigned as a facilitator.

Facilitator (Assigned within Courses/ Live Learnings)

Facilitators are users that can perform the same actions as a tenancy administrator, but only within the subset of courses or live learnings specified by that administrator. The exception is that facilitators are unable to delete a course or live learning.

Supervisor (Assigned via Bulk User Uploads or HR Feeds)

Supervisors have additional visibility over a group of users. The supervisor can run reports, enrol, approve registrations for this specific group only. The group of users is assigned via the bulk user upload process, or via a regular HR feed.

Reporting Officer (Found in Admin > Reporting > Reporting Officers)

A reporting officer is a designated user whose access makes them able to create reports. This access can be granted to anybody by the tenancy administrators, or Acorn administrators at Acorn.

Onboarding User (Enabled via the 'Onboarding' tenancy feature)

Onboarding is a specialised role in the system that becomes available when the onboarding feature is switched on. Users who are assigned this role can only access the content within the onboarding course via the onboarding view.

Instructor (Within Live Learning Sessions)

Instructors will be able to withdraw users, take attendance, email registrants, and view the Session log for Live Learning sessions. Instructors will receive emails regarding changes to the Session and can filter the calendar within Acorn to see which Sessions they are instructing. Users viewing the Session will be able to see who the instructors are.

External Instructor (Within Live Learning Sessions)

External instructors are instructors that do not have accounts in the Acorn. External instructors will receive emails regarding changes to the Session. Users viewing the Session will be able to see who the external instructors are.

You can assign user roles as an Administrator.