'User is in another tenancy' error 'User is in another tenancy' error

'User is in another tenancy' error

Josh Lavulo-Hodges Josh Lavulo-Hodges

The 'user is in another tenancy' error is caused when a user with the same username exists within another tenancy on the LMS.

 

This error can occur when you create a user manually or through a bulk user upload.

 

To resolve this, simply go to 'Browse and Update Tenancies' under 'Tenancy Management'. Simply click the '-' icon on the tenancy the user is in and select the user. Then click the '+' icon on the tenancy you want to place the user and select the user.

 

You can find more information on this screen here.

 

Note: You must be an Acorn Administrator to perform this action

Add comment

Please sign in to leave a comment.