How to Impersonate a User How to Impersonate a User

How to Impersonate a User

Geordie Yang Geordie Yang

Impersonating a user

Impersonating a user means taking on a user's viewpoint within the system. This can be an invaluable tool for admins. We will discuss the functional use cases of impersonating a user in this article, but before we discuss use cases, let's walk you through the process of impersonating a user. 


Proceed to Admin > Browse and Update Users > Select 'View User' > Impersonate User.

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To stop impersonating a user find this icon Screenshot 2023-08-17 at 11.30.27 AM.pngat the top right corner of the dashboard next to the 'Catalogue', and select 'Stop Impersonating'.

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Why You Might Want to Impersonate a User:

1. Experience From the User's Perspective

  • Realistic User Experience: By impersonating a user, you can gain insight into how your content appears and feels for the end user.

2. Quality Assurance for Content

  • Review Your Creations: After crafting content, it's essential to review it as a user would. This ensures the content flows well, is intuitive, and meets user expectations.

3.Troubleshooting Issues

  • Identify User Challenges: If a user reports a problem or gets stuck, impersonating their account can provide a direct view of the issue. This enables faster, more accurate troubleshooting.

4. Verifying User Rights

  • Access Check: Ensure users have the appropriate access rights. By impersonating, you can check if they can view, edit, or execute specific tasks, ensuring that permissions are set correctly.


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