Temporary Payment System Issue 7/9/23 Temporary Payment System Issue 7/9/23

Temporary Payment System Issue 7/9/23

Daniel Jordan Daniel Jordan

Dear Acorn Customers,

We would like to inform you about a technical issue currently affecting our system's payment functionality. Our dedicated development team is actively investigating and working on a solution to resolve this matter promptly.

Issue Details: The problem at hand is related to users experiencing difficulty accessing the checkout screen when attempting to purchase content within our platform. It is important to note that this issue is strictly a user interface problem and does not impact any financial transactions. Your financial information and transactions remain secure.

Anticipated Solution: We understand the inconvenience this may cause, and we want to assure you that we are committed to delivering a swift resolution. Our development team is diligently working to implement a solution, and we anticipate having the Payments feature solution implemented at approximately 2:00AM Friday 8th of September.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding as we work to resolve this issue promptly. We will keep you updated on our progress and notify you once the solution is in place.

In the meantime, if you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@acornlms.com.

Kind regards, 

Acorn Support Team.

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