Glossary
Below you can find a glossary of all commonly used terms within the syst...
Australian Privacy FAQ
  Does my agency or organisation have privacy obligations? The Privacy A...
How to use Developer APIs
Acorn API You can easily find our API documentation on our Developer API...
"What is Shared During Content Sharing?"
If you are wanting to share content with other Tenancies and are stuck o...
Users Not Showing in Reports?
If you've clicked on this article, you're probably wondering why certain...
"How do I upload training done outside of the LMS?"
Have you done training outside of our LMS that is relevant to the field ...
"I'm an Admin, why can't I complete quizzes from my account?"
If you're Admin, you've most likely tried testing a quiz that's in the p...
Hidden vs Deactivated Courses
This article will outline the differences between Hidden Courses and Dea...
CPD Points
What Are CPD Points? CPD Points (Continuous Professional Development Poi...
Sandbox/Staging/Testing Site
If you are here, you may be thinking you need somewhere to test things w...
I can't login
Users can have issues logging in. It is important to note there is a var...
Reset a password
So you need to reset a password. Luckily, it's quite easy to do so. With...
What is a Parent Course?
A parent course is made up of subcourse activities to replicate the func...
How to clear caches and cookies
Sometimes a user may need to clear their caches and cookies to resolve a...
'User is in another tenancy' error
The 'user is in another tenancy' error is caused when a user with the sa...
Move Users between Tenancies
  Users can register or be placed into the wrong tenancy by accident. Th...
How long until a user gets logged out automatically?
The LMS will log a user out after 2 hours of inactivity.   A user will s...
Features
Acorn has an array of features that can be turned on and off. This allow...
Users say they are not receiving emails
If you receive reports that a user is not receiving emails from the syst...
Acorn Service Level Agreement (SLA)
Acorn Service Level Agreement Effective Starting: August 1st, 2022. Serv...