--- title: How to Browse and Update Users description: This guide will step administrators through how to suspend and un-suspend a user via the browse and update user page. image: https://help.acorn.works/hubfs/acorn-meta-preview.png --- [Skip to content](https://help.acorn.works/help-centre/browse-and-update-users#main-content) English - Australia Show submenu for translations [Contact Us](https://help.acorn.works/help-centre/kb-tickets/new?hsLang=en-au) [Customer Portal](https://support.acorn.works/tickets?hsLang=en-au) [![AcornLogo\_Horizontal\_FullColourWhite\_1000px](https://help.acorn.works/hs-fs/hubfs/AcornLogo_Horizontal_FullColourWhite_1000px.png?width=200&height=45&name=AcornLogo_Horizontal_FullColourWhite_1000px.png)](https://help.acorn.works/help-centre?hsLang=en-au) - [Help Articles](https://help.acorn.works/help-centre/help-articles) - [Patch Notes](https://help.acorn.works/help-centre/patch-notes) - [Status](https://status.acorn.works/) Open main navigation Close main navigation - [Help Articles](https://help.acorn.works/help-centre/help-articles) - [Patch Notes](https://help.acorn.works/help-centre/patch-notes) - [Status](https://status.acorn.works/) - English - Australia Show submenu for translations - [Contact Us](https://help.acorn.works/help-centre/kb-tickets/new) - [Customer Portal](https://support.acorn.works/tickets) Welcome to the Help Centre - There are no suggestions because the search field is empty. 1. [Acorn Help Centre](https://help.acorn.works/help-centre?hsLang=en-au) 2. [Help Articles](https://help.acorn.works/help-centre/help-articles?hsLang=en-au) 3. [User Management](https://help.acorn.works/help-centre/help-articles?hsLang=en-au#user-management) 2 July 2025 # How to Browse and Update Users ## This guide will step administrators through how to suspend and un-suspend a user via the browse and update user page. The Browse and Update Users page can be used for viewing, updating, and impersonating users in Acorn PLMS. ### [**Locating Browse and Update Users page**](https://help.acorn.works/help-centre/browse-and-update-users#Locate) ### [**Page Settings**](https://help.acorn.works/help-centre/browse-and-update-users#Settings) ### [**Browse and Update Users page functions**](https://help.acorn.works/help-centre/browse-and-update-users#Functions) ### **Locating Browse and Update Users page** To access the Browse and Update Users page: **1.** Click on your **Admin** tab. **2.** Click on the **User Management** drop down. **3.** Select **Browse and Update Users**. ![2023-08-23 13.52.57](https://help.acorn.works/hs-fs/hubfs/2023-08-23%2013.52.57.gif?width=670&height=319&name=2023-08-23%2013.52.57.gif) ### **Page Settings** Here is a break down of the settings displayed at the top of this page: - **Switch the tenancy you are viewing -** This setting is where the image below displays 'Acorn Support'. If you click on the tenancy name or the drop down icon, it will allow you to change the tenancy you are viewing users from (*Only for Acorn Admins*). - **Create a new user -** This button will allow you to create a new user. You can also create a new user via the Create a New User page (see more on this [*here*](https://help.acorn.works/help-centre/how-to-create-a-new-user?hsLang=en-au)[)](http://20302358.hs-sites.com/knowledge/how-to-create-a-new-user) - **Filter users -** You can filter users by username, first name, last name, or email. - **Show suspended users -** By default suspended users will not be displayed. Toggle this setting to view suspended users as well. **![Screen Shot 2022-04-07 at 11.18.47 am](https://help.acorn.works/hs-fs/hubfs/Screen%20Shot%202022-04-07%20at%2011.18.47%20am.png?width=670&height=236&name=Screen%20Shot%202022-04-07%20at%2011.18.47%20am.png)** ### **Browse and Update Users page functions** From this page you have access to the following functions: #### [**View a user account**](https://help.acorn.works/help-centre/browse-and-update-users#View) #### [**Edit a user account**](https://help.acorn.works/help-centre/browse-and-update-users#Edit) #### [**Suspend or un-suspend a user**](https://help.acorn.works/help-centre/browse-and-update-users#Suspend) #### [**Delete a user**](https://help.acorn.works/help-centre/browse-and-update-users#Delete) #### [**Impersonate** a user](https://help.acorn.works/help-centre/browse-and-update-users#Impersonate) #### [**Generate and download an export**](https://help.acorn.works/help-centre/browse-and-update-users#Export) #### **View a user account** Click on the eye icon next to the user you wish to view. ![Screenshot 2024-11-02 at 2.14.16 pm copy](https://help.acorn.works/hs-fs/hubfs/Screenshot%202024-11-02%20at%202.14.16%20pm%20copy.png?width=670&height=341&name=Screenshot%202024-11-02%20at%202.14.16%20pm%20copy.png) #### **Edit a user account** Click on the pencil icon next to the user you wish to edit. **NOTE:** Make sure you press the **SAVE CHANGES** button after you make edits to the user account. ![Screenshot 2024-11-02 at 2.14.16 pm](https://help.acorn.works/hs-fs/hubfs/Screenshot%202024-11-02%20at%202.14.16%20pm.png?width=670&height=341&name=Screenshot%202024-11-02%20at%202.14.16%20pm.png) #### **Suspend or un-suspend a user** To suspend or un-suspend a user, click on the **padlock** icon and click **CONFIRM**. **Note:** The padlock icon will change to indicate whether the user is suspended or not: Suspended: ![Screenshot 2024-11-02 at 2.28.57 pm](https://help.acorn.works/hs-fs/hubfs/Screenshot%202024-11-02%20at%202.28.57%20pm.png?width=27&height=32&name=Screenshot%202024-11-02%20at%202.28.57%20pm.png) Un-suspended: ![Screenshot 2024-11-02 at 2.28.39 pm](https://help.acorn.works/hs-fs/hubfs/Screenshot%202024-11-02%20at%202.28.39%20pm.png?width=25&height=27&name=Screenshot%202024-11-02%20at%202.28.39%20pm.png) ![Screenshot 2024-11-02 at 2.25.54 pm copy](https://help.acorn.works/hs-fs/hubfs/Screenshot%202024-11-02%20at%202.25.54%20pm%20copy.png?width=670&height=344&name=Screenshot%202024-11-02%20at%202.25.54%20pm%20copy.png) #### **Delete a user** **Warning:** Deleting a user will completely remove their data and training history from the PLMS. **We recommend suspending user accounts rather than deleting.** To delete a user, click on the **bin** icon next to the user you wish to delete. ![Screenshot 2024-11-02 at 2.25.54 pm](https://help.acorn.works/hs-fs/hubfs/Screenshot%202024-11-02%20at%202.25.54%20pm.png?width=670&height=344&name=Screenshot%202024-11-02%20at%202.25.54%20pm.png) #### **Impersonate** a user To impersonate a user, click on either the **eye** or **pencil icon** and select **IMPERSONATE USER.**  ![](https://help.acorn.works/hs-fs/hubfs/2024-11-05%2016-05-53-gif.gif?width=670&height=379&name=2024-11-05%2016-05-53-gif.gif) You are now impersonating the chosen user and can see the PLMS from their perspective. This is a useful function for investigating and replicating any issues your users have raised with you. #### **Generate and download an export** To export a CSV file that contains all users, click the **GENERATE EXPORT** option, then press **DOWNLOAD EXPORT.**  ![Screenshot 2024-11-05 at 4.13.29 PM](https://help.acorn.works/hs-fs/hubfs/Screenshot%202024-11-05%20at%204.13.29%20PM.png?width=670&height=379&name=Screenshot%202024-11-05%20at%204.13.29%20PM.png)       - [Help Articles](https://help.acorn.works/help-centre/help-articles?hsLang=en-au#main-content) - [User Management](https://help.acorn.works/help-centre/help-articles?hsLang=en-au#user-management) - [Course Management](https://help.acorn.works/help-centre/help-articles?hsLang=en-au#course-management) - [Live Learning Management](https://help.acorn.works/help-centre/help-articles?hsLang=en-au#live-learning-management) - [Email Management](https://help.acorn.works/help-centre/help-articles?hsLang=en-au#email-management) - [Tenancy Management](https://help.acorn.works/help-centre/help-articles?hsLang=en-au#tenancy-management) - 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