Self-service password reset
- Go to your Acorn login page.
- Click Forgot Password.
- Enter the account email address and click Send Reset Link.
- Check email (including spam/junk) for the reset link.
- Click the link and enter a new password.
Note: Reset links expire after 24 hours. If the link has expired, repeat the process.
Admin-led password reset
- Go to Admin > Users Management > Browse and Update Users and find the user.
- Navigate to the user and click on the pencil
below Update User - Click Force Password Change. You can also create a temporary password by filling out the Password and Confirm Password sections. This lets the user log in right away without waiting for a reset email.
- Click Save Changes.
If the reset email never arrives
- Check spam/junk folders.
- Confirm that the email address in Update User is correct.
- Check whether the user's email domain has suppressed Acorn emails — see Email Suppression List.
- Whitelist noreply@acorn.works with your email provider.
SSO users
Users who log in via SSO do not have an Acorn password. Redirect them to your IT team to reset their corporate credentials.
Password requirements
- Minimum 8 characters
- At least one uppercase letter
- At least one number or special character