Troubleshooting: Course Not Visible or Accessible After Enrolment
Diagnose why an enrolled learner cannot find or access their course.
If a learner has been enrolled in a course but cannot see or access it, work through the following checks.
Check 1: The course is hidden
A hidden course does not appear in the Catalogue. Learners enrolled in a hidden course access it via a direct link or through a Program or Subcourse — not by browsing the Catalogue.
To check: Open the course, click on the cog wheel > Update Course, and check whether the Hide this course from unenrolled learners in this tenancy box is checked.
If the course is intentionally hidden, share the direct course URL with the learner, or use the Bypass Hidden Link to let them enrol themselves. See Hidden vs Deactivated Courses.
Check 2: The course is deactivated
A deactivated course is not accessible to learners at all. Go to the course settings and confirm the Deactivate toggle is off.
Check 3: The course has a Start Date in the future
If a Start Date is configured and has not yet passed, learners cannot view or access the course. Check the Start Date in the course settings and adjust if needed.
Check 4: The course has an End Date that has passed
If the End Date has passed, the course is no longer accessible. Update the End Date or remove it.
Check 5: The course is restricted to a cohort the learner is not in
If Restrict to Cohorts is enabled on the course, only learners in the specified cohorts can access it — even if they are enrolled. Check the cohort restrictions and confirm the learner is in the correct cohort. See How to Restrict a Course to a Cohort.
Check 6: The learner is searching in the wrong place
Enrolled courses appear in My Training, not always in the Catalogue (particularly if the course is hidden). Ask the learner to navigate to My Training to find their enrolled courses.
Still not resolved?
Contact Acorn Support with the course name and URL, the learner’s username, and confirmation of which checks above have been completed.