After a Live Learning session runs, completions should appear in learners’ training history once attendance is marked. If completions are missing, use this guide to identify and fix the issue.
Step 1: Confirm attendance has been marked
Completions are generated after an admin or facilitator marks attendance for the session, or one day after the session has concluded.
- Open the Live Learning. Click on the cog wheel > Start Editing > Open Session Filers > Check Show Past Sessions > Apply.
- Select the session and navigate to the View/Take Attendance tab.
- Confirm whether attendance has been submitted. If not, mark attendance now.
Step 2: Check the learner’s registration status
Only learners with a status of Registered (not Withdrawn or Waitlisted) can receive a completion when attendance is marked. If the learner was accidentally withdrawn before the session, their attendance cannot be recorded retroactively via the normal flow — contact Acorn Support.
Step 3: Allow time for processing
After attendance is marked, completions may take a few minutes to appear in training history. Wait a few minutes and refresh before escalating.
Step 5: Manually update a completion if needed
If attendance was marked but a completion still did not generate, an admin can manually add the completion. See How to Update Live Learning Completions.
Still not resolved?
Contact Acorn Support with the session name, date, affected learner usernames, and a screenshot of the attendance screen if available.