Overview
If completion is not recording, the communication between the SCORM package and Acorn is likely being interrupted.
Step 1: Check browser compatibility
- Test in Chrome (latest version) in an incognito window.
- Disable browser extensions — ad blockers and script blockers commonly break SCORM.
- Allow pop-ups from your Acorn domain if the SCORM launches in a new window.
Step 2: Verify the completion condition
- Go to the course > cog wheel > Completion Criteria
- Check that the SCORM activity is checked.
- Within the activity itself, check that the Completion Criteria is not set to Disable activity completion.
Step 3: Check the SCORM package itself
- Download the SCORM package and test it in a standalone SCORM tester.
- If it doesn't complete in the SCORM tester, the issue is in the package, not Acorn.
- Check the package's completion trigger — does it require finishing all slides, passing a quiz, or both?
Step 4: Check for network interruptions
SCORM sends the completion signal when the package exits. If the browser tab is closed before the signal is sent, completion is not recorded. Advise learners to wait for the 'Course Complete' confirmation message before closing.
Step 5: Manually mark complete
If the learner genuinely completed the content, an admin can manually mark the activity complete by clicking on the cog wheel > Course Completions > check the box under the SCROM.
It is recommended that a comment be provided with the Admin's initials for data purposes.
Escalate to Acorn Support
Include: SCORM version (1.2 or 2004), authoring tool used, browser and OS, and a description of what the learner sees at the point of failure.