--- title: How to Verify a User description: This article shows you how to manually verify a user. image: https://help.acorn.works/hubfs/acorn-meta-preview.png --- [Skip to content](https://help.acorn.works/help-centre/how-to-verify-a-user#main-content) English - Australia Show submenu for translations [Contact Us](https://help.acorn.works/help-centre/kb-tickets/new?hsLang=en-au) [Customer Portal](https://support.acorn.works/tickets?hsLang=en-au) [![AcornLogo\_Horizontal\_FullColourWhite\_1000px](https://help.acorn.works/hs-fs/hubfs/AcornLogo_Horizontal_FullColourWhite_1000px.png?width=200&height=45&name=AcornLogo_Horizontal_FullColourWhite_1000px.png)](https://help.acorn.works/help-centre?hsLang=en-au) - [Help Articles](https://help.acorn.works/help-centre/help-articles) - [Patch Notes](https://help.acorn.works/help-centre/patch-notes) - [Status](https://status.acorn.works/) Open main navigation Close main navigation - [Help Articles](https://help.acorn.works/help-centre/help-articles) - [Patch Notes](https://help.acorn.works/help-centre/patch-notes) - [Status](https://status.acorn.works/) - English - Australia Show submenu for translations - [Contact Us](https://help.acorn.works/help-centre/kb-tickets/new) - [Customer Portal](https://support.acorn.works/tickets) Welcome to the Help Centre - There are no suggestions because the search field is empty. 1. [Acorn Help Centre](https://help.acorn.works/help-centre?hsLang=en-au) 2. [User Management](https://help.acorn.works/help-centre/user-management?hsLang=en-au) 18 June 2026 # How to Verify a User ## This article will show administrators how to manually verify a user account. **How to manually verify a user's email address** When a user self-registers but hasn't clicked the verification link in their email, an admin can manually verify them directly from the Users list, no need to involve the user.   **Step 1: Go to User Management** Navigate to the Users section in the admin area. **![Screenshot 2026-06-18 at 4.03.54 pm](https://help.acorn.works/hs-fs/hubfs/Screenshot%202026-06-18%20at%204.03.54%20pm.png?width=520&height=432&name=Screenshot%202026-06-18%20at%204.03.54%20pm.png)**   **Step 2: Find the user** Locate the user you need to verify. You can search or scroll through the user list. **![Screenshot 2026-06-18 at 4.04.13 pm](https://help.acorn.works/hs-fs/hubfs/Screenshot%202026-06-18%20at%204.04.13%20pm.png?width=670&height=304&name=Screenshot%202026-06-18%20at%204.04.13%20pm.png)** **Step 3: Look for the question mark icon** Next to the user's email address, you'll see a question mark icon (a person with a question mark). This icon only appears for users whose email has not yet been verified. Hovering over it will show the tooltip: "Manually verify this user's email address". > **Note:** If you see a clock icon next to the email instead, the user's account is pending admin approval — that's a separate process handled via the Registrations section. > > ![Screenshot 2026-06-18 at 4.04.22 pm](https://help.acorn.works/hs-fs/hubfs/Screenshot%202026-06-18%20at%204.04.22%20pm.png?width=245&height=125&name=Screenshot%202026-06-18%20at%204.04.22%20pm.png) > >   **Step 4: Click the question mark icon** Click the icon to instantly verify the user's email address. No confirmation dialog will appear, the action happens immediately.   **Step 5: Confirm it worked** The user list will refresh automatically. If verification was successful, the question mark icon will no longer appear next to that user's email address.   **Things to know:** **Who can do this?** Only admins with permission to edit or update users. You cannot verify your own account this way — the button only works for other users.   **What does it do?** It marks the user's email as confirmed, allowing them to log in normally (assuming their account doesn't also need approval).   **Does the user get notified?** No — manual verification does not trigger a confirmation email. If you want them to know, you'll need to reach out separately.   **What if the user never received their verification email?** That's a separate flow — you'd resend the verification email through the system rather than using this manual button. 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