Payments FAQs
Managing payments in Acorn gives you the ability to charge for courses, live learnings, or bundles directly within the LMS. Below are answers to the most frequently asked questions about using the payments feature.
Can I track and report on payments?
Point: Yes — all payments are logged.
Detail: Admins can generate reports on transactions, discounts applied, and user purchases for auditing or reconciliation purposes.
Action: Go to Admin > Payment Dashboard > Transactions to export or review payment history.
Can learners pay directly in the LMS?
Point: Yes — learners can pay directly when accessing paid content.
Detail: Once a payment method is configured, the LMS will present learners with a purchase option before enrolment is confirmed.
Action: Enable payments under Admin > Payments Dashboard and ensure the correct payment method is linked to the content.
Can I apply discounts to payments?
Point: Yes — discounts can be added to content purchases.
Action: Configure discounts under Admin > Payment Dashboard > Discounts.
How do learners know about discount codes?
Point: Communication of codes is managed by you.
Detail: Discount codes are not automatically shared by Acorn. It’s up to administrators to distribute codes via email, campaigns, or internal comms.
Action: Share the code with learners through your preferred communication channel.
How can a user request a refund?
Point: Users can request refunds directly in the LMS.
Detail: Refunds are requested from the My Learning area by accessing order history.
Action: Learners should go to My Learning > My Orders, then select Request Refund at the bottom of the page.