Sometimes a user may need to clear their caches and cookies to resolve an issue with a website. With Acorn, a user may need to clear their caches and cookies to login via Single Sign-On or to access an eLearning module.
Below are the steps for clearing your caches and cookies in Google Chrome and Microsoft Edge.
Google Chrome:
- On your computer, open Chrome.
- At the top right, click More
.
- Click More tools
Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
Microsoft Edge:
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Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
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Under Clear browsing data, select Choose what to clear.
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Select "Cached images and files" and "Cookies and other site data" check box and then select Clear.
Please contact support if you require further assistance.