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How to Suspend and Un-suspend a User

This article will show administrators how to suspend and un-suspend a user via the 'Browse and Update Users' page. 

Suspending a user 

Proceed to Admin > User Management > Browse and Update Users.

  • Suspending a user will suspend their access to the system, and keep the users data in the system for reporting purposes. Deleting a user is non reversible.
  • From the 'Browse and Update Users' page, scroll down and across to the right where you'll find and click the lock icon to confirm the suspension.

suspend1

Un-Suspending a User

Proceed to Admin > User Management > Browse and Update Users.

  • From the 'Browse and Update Users' page, click the "Show suspended users" toggle.
  • Find the user you wish to un-suspend, scroll to the right, and click the lock icon.
unsuspend