Resolved - System Performance 27/02/26

UPDATE: 10:20AM AEDT

System performance has been restored after a brief outage in the APAC region.

At approximately 8:35 AM AEDT, SCORM activity volume spiked beyond the provisioned capacity. The sustained load caused the system to become resource-constrained, impacting database performance and application availability.

Our engineering team deployed additional resources to handle the increased capacity requirements and normal performance was fully restored by 10:00 AM AEDT.

If you experience any further issues with access, please contact our support team and we'll investigate further.

We appreciate your patience whilst we resolved this issue!

Kind regards, 

Acorn Support Team

UPDATE: 10:00AM AEDT

We’re aware that some customers are currently experiencing limited access or system unavailability. Our engineering team is investigating the issue and working to restore full service as quickly as possible.

We appreciate your patience and understanding while we resolve this. 

Stay tuned for updates, which will be posted via this article.

Kind regards, 

Acorn Support Team