Learner Engagement Emails — FAQ
Frequently asked questions about Learner Engagement Emails.
Sending
Can I send recurring or automated emails?
Not in this release. Each Learner Engagement Email is a one-off — sent immediately or scheduled for a single future date.
Can I send an email to all learners?
Yes. Create a new cohort and enable the Assign all users to this cohort toggle. Select the All Users cohort when configuring your engagement email.
Can I attach files or add images to my email?
Not in this release. The email editor supports text with basic formatting (bold, italic, links, bullet and numbered lists).
Can I see if learners opened the email or clicked a link?
Open rates and click tracking are not available in this release.
Daily Sending Limit
Is there a limit on how many emails I can send?
Yes. There is a daily sending limit for Learner Engagement Emails. If a send exceeds the daily limit, the email will pause partway through and automatically resume the next day. Learners who already received the email will not receive a duplicate.
How do I know if I've hit the limit?
Your email will show a Paused status in the email list. The remaining emails will be sent automatically the next day.
Can the limit be increased?
Yes. If you're regularly hitting the daily limit, contact Acorn support to discuss increasing it.
Why is there a sending limit?
A daily sending limit is in place to protect email deliverability. Without these limits, high send volumes can trigger spam filters and damage sender reputation, reducing the chance emails reach recipients' inboxes.
Unsubscribe
Why is there an unsubscribe link on my engagement emails?
Under the Australian Spam Act 2003, Learner Engagement Emails are classified as commercial electronic messages because their purpose is to drive engagement and action — not to deliver factual account information (like a password reset or enrolment confirmation).
All Learner Engagement Emails include an unsubscribe link in the footer.
What happens when a learner unsubscribes?
They will no longer receive Learner Engagement Emails. This does not affect any other platform emails — they will still receive enrolment confirmations, completion notifications, password resets, expiry reminders, and other system emails as normal.
Can I see which learners have unsubscribed?
Contact Acorn support to request a list of unsubscribed learners for your site.
Can a learner re-subscribe after unsubscribing?
Yes, but this needs to be handled by Acorn support. There is no self-service option for admins or learners to re-subscribe at this point in time. Contact Acorn support and we can re-subscribe the learner for you.
Troubleshooting
Not all my learners received the email. What happened?
Check the email status. If it shows as Paused, the daily sending limit was reached. The remaining emails will be sent automatically the next day. If you're consistently hitting the limit, contact Acorn support to discuss increasing it.
My email shows as Failed. What should I do?
This usually means email sending is disabled for your tenancy, or there was a system error. Contact Acorn support if this happens.
My email went to spam or wasn't delivered.
This is typically a sending domain configuration issue, not an Acorn issue. Check that your domain's SPF, DKIM, and DMARC records are correctly configured. Contact your IT team or email provider for assistance.