Troubleshooting

Workflows

• Troubleshooting: Workflow Due Date Notifications Not Firing

Course Management

• Troubleshooting: Program and Learning Path Issues
• Troubleshooting: Certificate Not Available After Course Completion
• Troubleshooting: Cohort Auto-Enrolment Not Triggering
• Troubleshooting: Course Not Visible or Accessible After Enrolment
• Troubleshooting SCORM Content Not Completing

User Management

• Troubleshooting: Duplicate Accounts — Causes, Prevention, and Merging
• Resolving the 'User in Another Tenancy' Error with Tenancy Swap
• Troubleshooting: Supervisor Tab Not Visible or Missing

Reporting

• Troubleshooting: Incorrect or Missing Report Data
• Troubleshooting: Scheduled Report Being Sent Twice or Duplicated
• Users Not Appearing in Reports

End User Guides

• Troubleshooting: Training History Returning a 500 Server Error

Quizzes & Assessments

• Why Admins Cannot Complete Quizzes

Email

• Troubleshooting: Users Not Receiving Emails

Access & Login

• Troubleshooting: Can't Log In to Acorn

Live Learning Management

• Troubleshooting: Live Learning Session Registration Issues
• Troubleshooting: Live Learning Attendance Not Recording After a Session